Troubleshooting
Problem: When you try to open the template to install the program, Microsoft Word tells you that “The macros in this project are disabled . . .”
Solution: Microsoft Word’s macro virus protection is enabled or set to a high level of security. To change this:
In Word 2002 (XP):
1. Click the “Tools” menu.
2. Click “Options”.
3. Click the “Security” tab.
4. Click the “Macro Security” button (on the lower right).
5. Click the “Security Level” tab if it’s not already active.
6. Set your security level to medium and click the OK button.
7. Click the next OK button to close the Options dialog.
In Word 2000 or 2001:
1. Click the “Tools” menu.
2. Click “Macro.”
3. Click “Security.”
4. Click the “Security Level” tab if it’s not already active.
5. Set your security level to medium and click the OK button.
In Word 97 or 98:
1. Click the “Tools” menu.
2. Click “Options”.
3. Click the “General” tab.
4. Uncheck the box labeled “Macro virus protection.”
5. Click the “OK” button.
In Word 95:
1. Click the “Tools” menu.
2. Click “Options.”
3. Click the “General” tab.
4. Uncheck the box labeled “Enable Macro Virus Protection.”
5. Click the “OK” button.
Now, in Word 2000 or higher, any time you open a document or template that includes macros, Word will give you the choice of whether to disable or enable macros. If the document or template isn’t supposed to have macros in it, you should click the “Disable Macros” button, because the macros could be a virus. If the document or template is supposed to have macros and comes from a source you know is reliable, click the “Enable Macros” button so you can run the macros.
In Word 95, 97, or 98, you don’t have these options. Macro virus protection is either on or off. Before turning it off permanently you may want to read more about it in Word’s Help file or check with your system administrator.
Problem: You’ve installed the program, but you can’t see or find the program menu. In addition, Word may have crashed after you finished the installation.
Solution: Delete any existing versions of the progam template that are in Word’s Startup and Templates folders. Then, to install the program, open the newly downloaded program template in Microsoft Word by clicking File > Open, selecting the template, and clicking the Open button. Do not open the template by double-clicking it outside of Microsoft Word. If you do, the program will not be installed correctly. After opening the template in the proper manner, follow the installation instructions in this documentation.
If you still have problems after this, once again delete any existing versions of the program template that are in Word’s Startup and Templates folders. Then simply copy the template into Word’s Startup folder and restart Microsoft Word.
If you don’t know the location of the Startup or Templates folder, you can find it like this:
1. Click the Tools menu.
2. Click the Options menu.
3. Click the File Locations tab.
4. Click the line that says “User Templates” or “Startup.”
5. Click the Modify button.
You’ll see the full path to your folder. Write it down. Click Cancel and then Close to put the dialog away.
Problem: FileCleaner has been running for hours while cleaning just a few short documents.
Solution: Press the Escape key to stop the program. Look at the cursor position in the open document to see if you can figure out what may be causing the problem. If you can, fix the problem before running FileCleaner again. Also, check the documents after the problem document to see if they have the same problem.
You’ll especially want to make sure the embedded notes in the original file have been entered correctly. Some people actually do such weird things as open the notes panel, delete the automatic note numbers, and manually type the note numbers with periods and spaces, or they’ll type a heading like “Notes” above the first note, or even headings throughout the notes, such as “Notes to Chapter 10.” I’ve also seen such beauties as automatic note references for which the note numbers and text have been manually typed at the bottom of the document, leaving the notes panel empty.
FileCleaner operates on the premise that if your documents contain notes, the notes panel contains automatic note numbers followed by note text—nothing more, nothing less. If your notes have been meddled with so that they’re no longer standard Microsoft Word notes, you can’t expect FileCleaner to work correctly. If you don’t understand how Word’s notes are supposed to work, I urge you read about them in your Word documentation. You may also need to educate your clients about this subject.
Problem: You get weird error messages while FileCleaner is working, and your notes are all garbled and strange when the program quits.
Solution: See the solution to the problem above.
Problem: When you try to load FileCleaner as a global template or add-in, you get the Convert File dialog, asking you to select a kind of text for conversion.
Solution: You’re trying to load the wrong version of FileCleaner for your version of Microsoft Word. To get the correct version, please download it from the Editorium at www.editorium.com.
Problem: When you try to load FileCleaner as a global template or add-in, the status bar says, “Translating macros” and shows Word’s progress as it translates the macros in FileCleaner. When it’s finished, the program’s toolbars are all messed up.
Solution: You’re trying to load the wrong version of FileCleaner for your version of Microsoft Word. To get the correct version, please download it from the Editorium at www.editorium.com.
Problem: Microsoft Word crashes at some point when you’re using FileCleaner to clean all open documents or all documents in a folder.
Solution: Some of your documents may be corrupt. You can identify a document that caused the crash by reading its name in the bar at the top of the Word window when the program crashes. If possible, open the document, copy all of its text, and paste the text into a new document.